About us
Thomas Cook Group plc is one of the world's leading leisure travel groups with sales of £8.9 billion and 22.5 million customers. We operate under six geographic segments in 21 countries, and are number one or number two in our core markets.
We offer:
- Mainstream travel: primarily the sale of charter holiday packages where two or more components of travel, such as flights, hotels, transfers and in-resort support, are bundled together in advance and sold to customers
- Independent travel: a key area of growth, independent travel is where consumers build up the individual components of their own trip, either by themselves or with the help of an agent. We are building our position both in retail and wholesale independent travel
- Travel-related financial services: these broadly fall into the categories of travel money, travel assurance and travel finance products. They are typically high-margin products and are sold alongside other holiday components.
Did you know?
We have a network of 3,496 retail stores around the world.
UK
We operate under the iconic Thomas Cook brand
Key facts
- 7.8 million1 passengers
- 1,011 retail2 outlets
- 41 aircraft
- controlled distribution$$ 72.0%
- internet distribution$$$ 32.6%
Financial highlights
Revenue*
£3,143.4m
2009: £3,098.0m
Adjusted underlying profit from operations**
£123.9m
2009: £162.0m
Percentage of Group revenue
35.3%
Operating profit margin***
3.4%
2009: 5.2%
Contribution to Group based on profit from operations$
Central Europe
Strong brand awareness and an improving retail position
Key facts
- 3.6 million passengers
- 1,321 retail outlets
- controlled distribution$$ 23.7%
- internet distribution$$$ 7.2%
Financial highlights
Revenue*
£1,973.4m
2009: £2,147.1m
Adjusted underlying profit from operations**
£60.9m
2009: £50.4m
Percentage of Group revenue
22.2%
Operating profit margin***
3.0%
2009: 2.3%
Contribution to Group based on profit from operations$
West & East Europe
Brand strength in all markets
Key facts
- 3.1 million passengers
- 1,105 retail outlets
- 7 aircraft
- controlled distribution$$ 56.9%
- internet distribution$$$ 21.4%
Financial highlights
Revenue*
£1,698.4m
2009: £1,853.2m
Adjusted underlying profit from operations**
£86.7m
2009: £85.7m
Percentage of Group revenue
19.1%
Operating profit margin***
4.8%
2009: 4.6%
Contribution to Group based on profit from operations$
Northern Europe
Leading market position and number one brands
Key facts
- 1.4 million passengers
- 11 retail outlets
- 11 aircraft
- controlled distribution$$ 84.4%
- internet distribution$$$ 60.7%
Financial highlights
Revenue*
£1,014.0m
2009: £1,059.3m
Adjusted underlying profit from operations**
£93.9m
2009: £86.6m
Percentage of Group revenue
11.4%
Operating profit margin***
9.0%
2009: 8.2%
Contribution to Group based on profit from operations$
North America
Strong position in independent travel
Key facts
- 1.1 million passengers
- 48 retail outlets
- controlled distribution$$ 14.3%
- internet distribution$$$ 36.7%
Financial highlights
Revenue*
£352.5m
2009: £370.4m
Adjusted underlying profit from operations**
£9.7m
2009: £17.9m
Percentage of Group revenue
4.0%
Operating profit margin***
2.6%
2009: 4.8%
Contribution to Group based on profit from operations$
Airlines Germany
Strong, profitable stand-alone airline
Key facts
- 5.7 million passengers4
- 34 aircraft
- approximately one third of seats sold in-house
Financial highlights
Revenue*
£996.2m
2009: £1,061.2m
Adjusted underlying profit from operations**
£54.1m
2009: £47.7m
Percentage of Group revenue
8.0%
Operating profit margin***
5.1%
2009: 4.5%
Contribution to Group based on profit from operations$
- *Revenue for the Group and segmental analysis represents external revenue only, except in the case of the Airlines Germany segmental key performance analysis where revenue of £287.8 million (2009: £320.4 million) largely to the Central Europe division has been included.
- **Underlying profit from operations is defined as earnings before interest and tax, and has been adjusted to exclude all separately disclosed items. It also excludes our share of the results of associates and joint ventures. Adjusted underlying profit from operations is stated before the margin impact of the volcanic ash cloud.
- ***Underlying operating profit margin is the profit from operations (as defined above) divided by the external revenue, except in the case of the Airlines Germany segmental key performance analysis where total revenue has been used as the denominator to more accurately reflect the trading performance.
- $The contribution to the Group has been based on the adjusted profit from operations figure of £429.2 million, which excludes corporate costs of £37.8 million.
- $$The proportion of passengers booking through our own websites.
- $$$The proportion of passengers booking through our own retail shops, call centres and websites.
- 1Includes 1.1 million passengers in India and Egypt.
- 2Includes 224 retail outlets in India and Egypt.
- 3The percentage of Group revenue for Airlines Germany has been calculated using the external revenue figure of £708.4 million.
- 4Includes in-house passengers of 2 million.