Accessibility

For those customers with disabilities, reduced mobility or certain medical conditions, going on holiday can present particular challenges. Wherever feasible, we offer assistance to any customers requiring it when they travel with Thomas Cook Airlines. We also follow best practice in requesting assistance for our customers at airports and onboard aircraft not operated by us.

We aim to comply with all legal requirements relating to the rights of passengers with disabilities and reduced mobility. In 2009, Thomas Cook UK developed an e-learning module on accessibility issues for our customer-facing staff. This will be rolled out in 2011. Our dedicated Special Assistance department in the UK is specifically trained to deal with requests from disabled and mobility impaired customers. This includes helping them to get the assistance they need at airports and on planes, as well as providing information on the accessibility of our accommodation.