Priorities for 2010/11

Customers

Thomas Cook Group

• Include sustainability information in all Group customer websites.

UK

• 75% of retail stores to complete Travelife training module.

Belgium

• Re-design and launch the sustainable tourism web page for customers.

Employees

Thomas Cook Group

• Further increase our Employee Engagement Index score.
• Increase international uptake of our Sharesave scheme to over 10% of eligible employees.
• Implement a Group-wide framework of leadership behaviours for our most senior employees, based on our values and increase training and development levels across the Group.
• Embed consistent succession planning processes across the Group to help ensure a strong pipeline of future leaders.

Raising awareness of sustainability

• Each business segment to have a network of environmental ambassadors or an environmental committee.
• Incorporate sustainability into the business objectives of key overseas employees.

UK

Raising awareness of sustainability

• Create a volunteering policy for UK-based employees.
• Develop intranet pages on sustainability.
• Develop online employee training on environmental issues.

Canada

Raising awareness of sustainability

• Develop intranet pages on sustainability.
• Select an environmental cause for employees to support.

Germany

Raising awareness of sustainability

• Select an environmental cause for employees to support.

Belgium

Raising awareness of sustainability

• Run a campaign to increase employees' awareness of environmental issues.

Suppliers

Thomas Cook Group

• Subscribe to a Group-wide supply chain management tool.

UK

• 51% of mainstream customers to be staying in accommodation audited against Travelife criteria by the end of 2010/11.
• Each Hi! Hotel to achieve at least a bronze Travelife award.
• Travelife to be mentioned within contracts as a recommended sustainability management system for all relevant suppliers.
• Train the procurement team in responsible purchasing.
• A further 9% of excursions showcasing animals to be audited, bringing the total to date to 25%.

Northern Europe

• Promote Travelife to key suppliers, based on volume.
• Calculate Sunwing Resorts' carbon footprint.
• Implement in-room waste sorting at Sunwing Resort Alcudia.
• Increase the number of Travelife awards held by Sunwing to 30.

Belgium

• Incorporate sustainability criteria into purchasing processes.

Environment

Thomas Cook Group

Energy

• Establish baseline data for Group energy use.

Waste

• Implement recycling programmes within all corporate offices.
• All business segments to measure and report on their waste.

Water

• Reduce water consumption per guest night in Group owned or controlled hotels by 2%.

Other

• All business segments to measure and report on business mileage travelled by car.

Group Airlines

• Reduce absolute CO₂ emissions by 0.5%, excluding the impact of fleet replacement.
• Engage with all airports where we have aircraft based, to implement recycling of in-flight waste.

UK

Energy

• Install smart meters across the retail network, enabling an accurate baseline figure to be established for energy use in stores.
• Reduce energy use in corporate offices by 4%.

Northern Europe

Other

• Reduce consumption of office paper to under 4.65 reams per employee.

Communities

Thomas Cook Group

• Develop a Group policy on child protection.
• Each business segment to develop a strategy for engagement with charities in home communities.

UK

• Raise £1,200,000 for the Thomas Cook Children's Charity.
• Raise £250,000 for the Travel Foundation.
• Measure and record all corporate giving, both cash and in kind.
• Hold a formal stakeholder engagement meeting to address community and environmental topics.

Germany

• Support a further three projects in destination communities.