Progress against 2009/10 targets
Below we list our priority targets for 2009/10 and summarise our progress against them.
Achieved
Partly achieved
Not achieved
Customers
| 2009/10 priorities and progress | Status |
|---|---|
| Ensure 51% of retail employees complete the maketravelgreener.com training package. Training set up and 84% of shops have completed it. |
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| Further reduce customer complaints through effective complaint management. Achieved in some business segments. |
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| Re-design and update the sustainable tourism microsite on the UK consumer website in order to involve our customers in our sustainability strategy. Achieved and the site was nominated for an award. |
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Employees
| 2009/10 priorities and progress | Status |
|---|---|
| Re-launch and increase take-up of the company Sharesave scheme. New Sharesave scheme launched and we will now focus on increasing take-up. |
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| Further increase Employee Engagement Index score within each segment. Engagement score increased. |
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| Further review existing health and safety policies and procedures, both in the UK and at a Group level. Achieved. |
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| Further develop and promote the German corporate health care programme. The programme has been launched and will be fully developed in 2011. |
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| Continue to share best practice in health and safety so as to create greater consistency across the Group. Progress the Group strategy for employee safety and introduce a Group-wide health and safety system to enable consistent reporting across all divisions. Partially achieved and in line with the strategy roadmap. |
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| Establish succession plans for the senior leadership population. Achieved. |
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| Implement a leadership review system in Germany, in which employees provide feedback on their managers. Achieved. |
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| Open the Thomas Cook Kindergarten to support working parents in Germany. The kindergarten will open in 2011. |
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Suppliers
| 2009/10 priorities and progress | Status |
|---|---|
| 51% of UK mainstream customers to be staying in accommodation audited against Travelife criteria by 31 October 2010. Achieved 41% (over 1 million customers). |
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| 25% of UK mainstream ski customers to be staying in accommodation audited against Travelife criteria by 31 October 2010. Achieved 30%. |
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| Establish Travelife as the supply chain management tool of choice for all Group business segments; all source markets to subscribe to Travelife. Partially achieved: UK, Northern Europe and Belgium use Travelife and Germany is considering it. |
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| 16% of excursions (or 30 suppliers) showcasing animals to be audited. Achieved. |
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| Incorporate sustainability criteria into UK and Group purchasing process. Achieved for the UK. |
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Environment
| 2009/10 priorities and progress | Status |
|---|---|
| UK Group and retail premises to reduce electricity and gas consumption by 3%, and to establish baseline figures for waste and water so as to set targets for FY 2010/11. Unable to show reductions due to incomplete data capture. Smart metering now being installed to improve data. |
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| Engage at least two other segments of the Group in our activities to promote UN World Environment Day (Thomas Cook World Environment Week). Not achieved. |
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| Reduce CO2 emissions from Group Airlines by 0.7% by the end of FY 2009/10, excluding the impact of fleet replacement. Not achieved due to increased flying and the impact of the ash cloud on air traffic control routings. However, a reduction has been made in emissions per passenger km – a more comparable figure showing our increased efficiency. |
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| Expand the on-board recycling programme in the UK to include all inbound long-haul flights. Achieved. |
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| Conduct a mapping exercise to identify which Scope 3 CO2 emissions (indirect emissions other than those resulting from electricity consumption) are relevant and measurable for Thomas Cook Group. Achieved. |
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| Establish a Group environmental database for assessing our impacts across the Group and setting reduction targets; implement across all segments. Underway. We expect the database to be established in 2010/11. |
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| Investigate options and establish external verification of environmental data and our sustainability report. Options investigated and decision made to defer verification until database is established. |
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Communities
| 2009/10 priorities and progress | Status |
|---|---|
| Raise another £250,000 for the work of the Travel Foundation. Achieved. |
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| Publish Sustainable Tourism Policy. Achieved. |
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| Raise £900,000 for the Thomas Cook Children's Charity. Achieved. Over £1 million raised. |
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| Support and engage with ECPAT in developing a training tool for the tourism industry; pilot the training with one business segment within UK. Achieved. |
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